ProForm® Family of Products
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Products manufactured by ProForm Finishing Products, LLC (“Seller”) are warranted by Seller to its customers to be free from defects in materials and workmanship at the time of shipment. Additional or different express limited warranties, limitations and exclusions may apply to specific Seller products. THIS EXPRESS WARRANTY IS THE ONLY WARRANTY APPLICABLE TO SUCH PRODUCTS, AND IS IN LIEU OF AND EXCLUDES ALL OTHER EXPRESS ORAL OR WRITTEN WARRANTIES AND ALL IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
Seller will not be liable for any incidental, indirect or consequential losses, damages or expenses. The customer’s exclusive remedy for any type of claim or action for defective products will be limited to the replacement of the products (in the form originally shipped) or, at Seller’s option, to a payment or credit not greater than the original purchase price of the products.
Seller will not be liable for products claimed to be defective where the defect resulted from causes not within Sellers control, or which arose or occurred after shipment, including but not limited to accidents, misuse, mishandling, improper installation, contamination or adulteration by other materials or goods, or abnormal conditions of temperature, moisture, dirt or corrosive matter.
Any claim that products sold by Seller were defective or otherwise did not conform to the contract of sale is waived unless the customer submits it in writing to National Gypsum Services Company d/b/a National Gypsum Company, authorized sales agent and service provider to Seller, within thirty (30) days from the date the customer discovered or should have discovered the defect or nonconformance. No legal action or proceeding complaining of goods sold by Seller may be brought by the customer more than one year after the date the customer discovered or should have discovered the defect or problem of which it complains.
Within thirty (30) days from the time you discover a problem with your ProForm product, write to National Gypsum Services Company d/b/a National Gypsum Company, authorized sales agent and service provider to Seller (or to the manufacturer of the home) and include a brief description of the problem and photographs. Also, furnish us with the date of purchase of the home and name of the selling dealer. Mail this information to:
National Gypsum Company
2001 Rexford Road
Charlotte, NC 28211
Attn: Director, Quality Services R&D
This warranty gives you specific legal rights and you may also have other rights which will vary depending upon the state.
Issued January 2021